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It will take 1-2 business days to process your order after confirmation, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. We do NOT ship orders the same day. Please allow up to 2 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation e-mail. We cannot be held accountable for any delays caused by the carrier.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
We ship all orders same day or next business day on weekends. Please allow 2 days for shipping (varies by location). You will be sent a confirmation email with your tracking number once your package ships.
NOTE: These are estimated delivery times. Thunder Labs does not guarantee delivery dates. We will, however, always do our best to deliver on or before your delivery date.
Please double check all shipping information before submitting your order. Your order will be delayed if we have to contact you to update incorrect information.
Your order may be delivered to you by either the local post office or a local courier. Most orders will be delivered by your local post service, so the package will arrive with your regular mail. If you are not home when the delivery is made, a notice may be left by the postal service advising where your delivery can be collected.
We will not re-ship packages returned for wrong or incomplete addresses and customer unavailability.
If your tracking information states that your package was delivered and you have not received it, you must contact the delivery carrier and address the issue directly with them. Thunder Labs does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Have a question? Don't hesitate to contact us at : firstname.lastname@example.org.
Most emails get a response within 24 hours. Our customer support is open 24h/7. Feel free to contact us with any questions, concerns, or ideas that you have. We love hearing from you because it helps us provide you with products and services you need.